Privacy & Policy
Last updated April 09, 2025
We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy posted on the Services, which is incorporated into these Legal Terms. Please be advised the Services are hosted in India. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in India, then through your continued use of the Services, you are transferring your data to India, and you expressly consent to have your data transferred to and processed in India.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.
Return & Refund Policy
Last updated April 09, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within two (02) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@banarasbazar.com to obtain a Return Merchandise Authorization (RMA) number. After receiving RMA number, place the item securely in its original packaging, and mail your return to the following address:
Rajshree Rang (OPC) Pvt. Ltd.
Attn: Returns
RMA #
Banaras Bazar,
J148, Main Market, Rajouri Garden
New Delhi, Delhi 110027
India
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) working days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
The following items cannot be returned or exchanged:
- Products can only be returned and exchanged – Returns are applicable only in case of damaged product or delivery of incorrect size (size other than ordered)/ style/ color.
- Products purchased from the store cannot be returned or refunded online.
- Custom-made products cannot be exchanged and returned.
- Products with fall & pico or any other alteration are not eligible for return, exchange, or cancellation.
- In the case of the Saree, if the blouse piece is found separated/ detached from the saree is not eligible for return, exchange, or cancellation.
- It is a must to record an unboxing video and must be shared with us during the return process. In case the video is not available, NO Exchange & NO Return.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
